When using our online shop, please note that we currently only ship to Mainland UK.
For orders placed by 2pm Monday to Friday we will aim to ship by the next day. Orders that our placed after 2pm Monday to Friday will be processed the following day. Orders placed on Saturdays and Sundays will be processed on Monday.
A signature may be required upon delivery. If no-one is available the driver may leave a postcard advising that a delivery has been attempted and that the recipient should contact them to re-arrange delivery.
Standard delivery charges to UK mainland are as follows : £5.75 if you spend up to £50, over £50 free delivery.
To ensure freshness of products and to minimise handling times so that orders arrive in perfect condition, orders are delivered by next day courier. You will be informed of the expected delivery date.
All orders require a signature on delivery, if you are not available to receive your order you will notified by means of a card posted through your letter box by our courier. Your order can be delivered to an alternative address such as a neighbour or delivered to your place of work if this is more convenient.
Are available on request. Delivery charges are for one delivery to any single mainland United Kingdom address. This excludes the Isle of Man, some remote areas of Scotland, and the Scottish islands. A surcharge may be payable for deliveries to these locations. Some products, particularly fresh foods, may not be able to be sent to these locations due to transit times, and deliveries may take considerably longer than those to the UK mainland.
To follow up on an order delivery please contact our office on 020 7485 1600 as soon as possible after the expected delivery time. Standard delivery conditions are delivery before 12pm following day of despatch. Other timings are available based on payment of a small additional fee.
Receipt of Delivery
All deliveries require a signature at the point of receipt. If the delivery service is unable to obtain a signature because the recipient is out, a card will be left so that a re-delivery or collection from a local depot can be arranged. Please note: For fresh food deliveries it is recommended that the package is delivered to an address where it can be received, as products held in postal depots cannot be guaranteed to be refrigerated whilst being held. If you need to alter the address for delivery prior to despatch, please email firstname.lastname@example.org or phone our Office on 020 7485 1600.
Melrose and Morgan Ltd and its employees cannot be held responsible for an inability to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will however make our best efforts to correct the problem. Please contact our Office on 020 7485 1600 to discuss your concerns.